For International Orders we use USPS and UPS. For USPS, the post office quotes a certain number of days (7-10) for delivery, but are only the number of days it takes for the package to reach your customs office. Packages can sit in customs for up to 3-4 weeks. Although this is rare it does happen. After 45 days from shipping, we can submit a refund claim, but otherwise there is nothing that we can do. It is strongly recommended that you contact your customs office if your package is holding. All Orders have Tracking numbers.
For Domestic Orders a tracking number will be emailed to you soon after your order is
processed. If it has been a few days and you have not received a tracking number, contact us
Thirty days from date of purchase.
All Products shall be operational upon shipment. Once the Products have been embedded into any device and /or system, the user assumes full responsibility for the continued operation of the Products and no warranty shall apply. All Products are intended for use only by persons familiar with environmental monitoring, chemical handling and embedded electrical engineering techniques. Atlas is not responsible for misuse of its products in conjunction with unsafe or improperly maintained equipment or for uses other than intended environmental monitoring. The Products are warranted to be free from defects in material and workmanship. ATLAS EXPRESSLY EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Atlas shall not be liable for any special, consequential, exemplary, incidental, punitive, or indirect damages, losses or expenses of any kind whatsoever directly or indirectly arising from the sale, handling or use of the Products, or from any other cause relating thereto. Atlas liability hereunder in any case is expressly limited to the replacement (in the form originally shipped) of Products not complying with this Agreement or, at Atlas’ election, to the repayment of, or creditingpurchaser or customer with, an amount equal to the purchase price of such Products, whether such claims are for breach of warranty, negligence or otherwise. Any claim by purchaser with reference to the Products sold hereunder for any cause shall be deemed waived by purchaser, and/or its customer, unless submitted to Atlas in writing within (30) days from the earlier of the date of discovery, or the date when discovery should have occurred, of any claimed breach. Warranties provided herein, shall not, in any event extend beyond 30 days following the date of purchase from Atlas.
Thirty days from date of purchase, with a 15% restocking fee.
*Customers are responsible for all additional fees required by your country associated with the products being shipped. It is to be noted that every country has its own policies with imports and the fees associated. These can include, but are not limited to; duties, taxes, brokerage fees, custom clearance fees and additional handling fees. If you do not pay the associated fees, and/or you do not pick up your package from customs, Atlas Scientific will not be held responsible.
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